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Student Support Services
Student Support ServicesThe university offers a variety of services to support work, study, and leisure for faculty, staff, and students, both on and off-campus. These include counseling, career services, dining, and student activities. Constructor University strives to provide innovative, high-quality services in a safe, appealing environment.
Academic and Admin Support
Student Service Center
studentservice@constructor.university
First-level support and general information, document pick-up service as well as support with special needs applications. The Student Service Center is located RLH 102 and 103 and has drop-in hours Mon to Fri between 10am and 2pm.
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Registrar Services
registrar@constructor.university
Support and advice in your daily life as a student at Constructor University as well as in Germany including but not limited to course registration, medical excuses, transcripts of records, confirmation letters and semester tickets.
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Academic Advising Services
academicadvisingservices@constructor.university
Support with curricular questions, academic challenges, study plan review, major changes, supplementary exams, extensions of studies, credit transfers, advisor allocation/change etc.
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Academic Advisors
An academic advisor is an instructor assigned to you at the start of your studies (or upon changing your major) to support you throughout your academic journey. They offer guidance on course selection and career planning. You can find your advisor on your CampusNet profile; if not visible, please contact Academic Advising Services.
Study Program Chairs (SPCs)
For program-specific queries or major changes, visit your study program’s webpage which can be found under “Study”, by selecting “Undergraduate”, “Graduate” or “Online Programs” and selecting the study program applicable to you. Scroll down to find the Study Program Chair.
Examinations
Schedule: The Exam Schedule can be found here
Timetable Clashes: Contact Registrar Services – registrar@constructor.university
Exam Organization: Contact Education Resource Planning – erp@constructor.university
Online Exams: Contact Digital Education – digitallearning-support@constructor.university
Grade Appeals: Contact your examiner or the Dean's Office - deansoffice@constructor.university
Equality Committee
equality@constructor.university
For reports of discrimination, unfair treatment, representation issues etc. please contact the Equality Committee.
Career Services
csc@constructor.university
Offers students, amongst others, an exclusive internship program, individual career counseling, professional skills seminars, online job portal, and employer networking during on-campus recruiting events.
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Entrepreneurship and Innovation Center
entrepreneurship@constructor.university
Offers start-up support, incubator programs, symposium and strategic workshops, prototyping lab and co-working space.
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International Office (study abroad)
international@constructor.university
International learning and research experience is a vital part of contemporary academic life and a prerequisite for a successful career. The international office is glad to offer its services to students and researchers of Constructor University, exchange and visiting students, and international scholars.
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Language and Community Center
learngerman@constructor.university
Gain a deeper insight into German culture, take part in it through the media, and communicate with Germans on and off campus.
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Extracurricular Support
Financial Services
sfs@constructor.university
Offer support regarding university fees as well as supporting students with limited financial resources, Constructor University offers scholarships and tuition deferrals (similar to student loans).
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Campus Jobs
campusjobs@constructor.university
Current jobs are posted on your Campus Net account under "Student Jobs". We offer rules and information about working on a German campus.
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Resident Mentors
rlm-list@constructor.university
Offer student social welfare support for students living on-campus
Off-Campus Support
Mr. Abdelbasset Boudjerda aboudjerda@constructor.university
Offers student social welfare support for students living off-campus
Community Engagement
community@constructor.university
Offers support with student clubs, student events, venues, sport facilities, BBq areas etc.
Counseling and Intercultural Services
counseling@constructor.university
The goal of the counseling center is to provide psychological counseling and actively assist students in resolving existing problems, preventing potential problems, and developing new skills that will enrich their lives and help them cope with challenges.
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Student Health Program
Ms. Anna Pelz apelz@constructor.university
Offers support with mental health, preventive health, peer mentoring program etc.
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Facility Services
Housing Issues: Contact the Housing team - housing@constructor.university
On-campus Repairs: Contact the Facility team - facility@constructor.university
Transponder Issues: Contact the Security Team - transponder@constructor.university
Undergraduate Student Government (USG)
usg@constructor.university
The USG represents Bachelor Students, Foundation Year Students, PBS Students and Exchange Students in relevant university committees concerning student interests
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Graduate Student Association (GSA)
gsa@constructor.university
The GSA represents Masters Students and PhD Students in relevant university committees concerning student interests
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Technical Support
IT Support
itsupport@constructor.university
Offers support with general technical difficulties across Constructor University platforms. For faster response time in specific queries please see the contacts immediately below.
Campus Net Support
campus.net@constructor.university
Offers support with all issues specifically regarding Campus Net access and features. *Please bear in mind that if your account has a hold you need to contact registrar@constructor.university
Moodle and Constructor LMS Support
digitallearning-support@constructor.university
Offers support with all issues specifically regarding the Learning Management Systems at Constructor University (Moodle and CU LMS).
IRC/library
irc-library@constructor.university
Constructor University’s library is part of the information resource center (IRC), housed in the spacious campus center building. Quiet, group, and individual study areas, equipped with WLAN, power and network connections, offer space for learning in groups or individually.
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Emergency Support
Campus Security
Phone Number - On campus phone: 4800
Phone Number - Off campus phone: 0421 200 4800
Phone Number - Outside Germany: +49 0421 200 4800
Offers on-campus emergency support for health and distress situations 24/7
Germany Emergency Number
112 is the Germany wide Emergency Services Number which can be dialed from any cellphone anywhere in Germany to connect with health services, police and safety services, fire fighting services etc. Please do not use this number trivially.
Feedback and Improvement
The Quality Assurance system at Constructor University emphasizes active engagement with its stakeholders to promote continuous improvement in academic programs and student experiences. An integral part of this system are the "Round Table" discussions with students, conducted usually in the Fall semester for each study program. These discussions serve as a platform for open dialogue, allowing students to share their feedback on academic content, teaching methods, and the overall learning environment. Together with the Dean, Study Program Chairs use these discussions to pinpoint issues, consider suggestions, and work with faculty and students to make meaningful improvements. The improvement actions gathered during these discussions are documented in Round Table reports and are being published on Teamwork, ensuring that student perspectives directly contribute to the university's commitment to excellence and continuous enhancement.
If you have any concerns, suggestions, or complaints, we encourage you to reach out directly to the relevant department.
If your issue remains unresolved or you’d rather address it differently, please fill out this Feedback Form.
Please note that remaining anonymous may result in your feedback being addressed in a less effective manner and that a follow-up will be more challenging. Any and all information you can and/or are willing to provide can help legitimize your report. Feedback of a disrespectful nature will not be pursued and will be disregarded.
How Feedback is handled:
Depending on the complexity and nature of the feedback the cycle may need 2 to 6 weeks to be completed
For further information please contact the Student Service Center at studentservice@constructor.university
Feedback Life Cycle:
