Student Support Services

The university offers a variety of services to support work, study, and leisure for faculty, staff, and students, both on and off-campus. These include counseling, career services, dining, and student activities. Constructor University strives to provide innovative, high-quality services in a safe, appealing environment.

This section includes a brief description of student services and contact details, as well as a complaints system allowing students to report critical issues in their respective study programs, suggest possible improvements in student services, or provide feedback

Academic and Admin Support

Student Service Center
studentservice@constructor.university

First-level support and general information, document pick-up service as well as support with special needs applications. The Student Service Center is located RLH 102 and 103 and has drop-in hours Mon to Fri between 10am and 2pm.
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Registrar Services
registrar@constructor.university

Support and advice in your daily life as a student at Constructor University as well as in Germany including but not limited to course registration, medical excuses, transcripts of records, confirmation letters and semester tickets.
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Academic Advising Services
academicadvisingservices@constructor.university

Support with curricular questions, academic challenges, study plan review, major changes, supplementary exams, extensions of studies, credit transfers, advisor allocation/change etc.
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Academic Advisors

An academic advisor is an instructor assigned to you at the start of your studies (or upon changing your major) to support you throughout your academic journey. They offer guidance on course selection and career planning. You can find your advisor on your CampusNet profile; if not visible, please contact Academic Advising Services.

Study Program Chairs (SPCs)
For program-specific queries or major changes, visit your study program’s webpage which can be found under “Study”, by selecting “Undergraduate”, “Graduate” or “Online Programs” and selecting the study program applicable to you. Scroll down to find the Study Program Chair.

Examinations

Schedule: The Exam Schedule can be found here

Timetable Clashes: Contact Registrar Services – registrar@constructor.university

Exam Organization: Contact Education Resource Planning – erp@constructor.university

Online Exams: Contact Digital Education – digitallearning-support@constructor.university

Grade Appeals: Contact your examiner or the Dean's Office - deansoffice@constructor.university

Equality, Diversity and Inclusion Committee
equality@constructor.university

Supports policy development and relevant university bodies on matters of equality, non-discrimination, and diversity. Can be contacted for information and queries regarding equality, inclusion and diversity.

Career Services
csc@constructor.university

Offers students, amongst others, an exclusive internship program, individual career counseling, professional skills seminars, online job portal, and employer networking during on-campus recruiting events.
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Entrepreneurship and Innovation Center
entrepreneurship@constructor.university

Offers start-up support, incubator programs, symposium and strategic workshops, prototyping lab and co-working space.
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International Office (study abroad)
international@constructor.university

International learning and research experience is a vital part of contemporary academic life and a prerequisite for a successful career. The international office is glad to offer its services to students and researchers of Constructor University, exchange and visiting students, and international scholars.
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Language and Community Center
learngerman@constructor.university

Gain a deeper insight into German culture, take part in it through the media, and communicate with Germans on and off campus.
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Students going through a presentation with a white board

Extracurricular Support

Financial Services
sfs@constructor.university

Offer support regarding university fees as well as supporting students with limited financial resources, Constructor University offers scholarships and tuition deferrals (similar to student loans).
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Campus Jobs
campusjobs@constructor.university

Current jobs are posted on your Campus Net account under "Student Jobs". We offer rules and information about working on a German campus.
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Residential Support

Residential Life Managers manage each college and provide welfare and crisis management support to students in the colleges

rlm-list@constructor.university

Residential Life Advisors are there to help you integrate into the college community, troubleshoot with any issues in your rooms and can be contacted for general day to day residential life queries

rla-list@constructor.university

Community Engagement

Community Coordinators
community@constructor.university

Offer support and facilitate student engagement in our campus community and wider community of Bremen including support and training to club leaders, clubs, student event organizers and provide access to campus facilities.

Off-Campus Support
Mr. Abdelbasset Boudjerda aboudjerda@constructor.university

Offers student social welfare support for students living off-campus

Student Health Program
Ms. Anna Pelz apelz@constructor.university

Offers support with mental health, preventive health, peer mentoring program etc.
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Counseling and Intercultural Services
counseling@constructor.university

The goal of the counseling center is to provide psychological counseling and actively assist students in resolving existing problems, preventing potential problems, and developing new skills that will enrich their lives and help them cope with challenges.
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Facility Services

Housing Issues: Contact the Housing team - housing@constructor.university

On-campus Repairs: Contact the Facility team - facility@constructor.university

Transponder Issues: Contact the Security Team - transponder@constructor.university

For emergency repairs (e.g. burst pipes, broken lock, no lights) call 4800 and ask for emergency facilities support

Undergraduate Student Government (USG)
usg@constructor.university

The USG represents Bachelor Students, Foundation Year Students, PBS Students and Exchange Students in relevant university committees concerning student interests
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Graduate Student Association (GSA)
gsa@constructor.university

The GSA represents Masters Students and PhD Students in relevant university committees concerning student interests
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Technical Support

IT Support
itsupport@constructor.university

Offers support with general technical difficulties across Constructor University platforms including Moodle. For faster response time in specific queries please see the contacts immediately below.

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Campus Net Support
campus.net@constructor.university

Offers support with all issues specifically regarding Campus Net access and features. *Please bear in mind that if your account has a hold you need to contact registrar@constructor.university

Constructor Learn LMS Support
digitallearning-support@constructor.university

Offers support with all issues specifically regarding the Learning Management System at Constructor University (Constructor Learn LMS).

IRC/library
irc-library@constructor.university

Constructor University’s library is part of the information resource center (IRC), housed in the spacious campus center building. Quiet, group, and individual study areas, equipped with WLAN, power and network connections, offer space for learning in groups or individually.
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Emergency Support

Campus Security

Phone Number - On campus phone: 4815

Phone Number - Off campus phone: 0421 200 4815

Phone Number - Outside Germany: +49 0421 200 4815

Offers on-campus emergency support for health and distress situations 24/7

Germany Emergency Number

112 is the Germany wide Emergency Services Number which can be dialed from any cellphone anywhere in Germany to connect with health services, police and safety services, fire fighting services etc. Please do not use this number trivially.

Complaint, Feedback and Improvement

The Quality Assurance system at Constructor University emphasizes active engagement with its stakeholders to promote continuous improvement in academic programs and student experiences. An integral part of this system are the "Round Table" discussions with students, conducted usually in the Fall semester for each study program. These discussions serve as a platform for open dialogue, allowing students to share their feedback on academic content, teaching methods, and the overall learning environment. Together with the Dean, Study Program Chairs use these discussions to pinpoint issues, consider suggestions, and work with faculty and students to make meaningful improvements. The improvement actions gathered during these discussions are documented in Round Table reports and are being published on Teamwork, ensuring that student perspectives directly contribute to the university's commitment to excellence and continuous enhancement.

If you have any concerns, suggestions, or complaints, we encourage you to reach out directly to the relevant department.

If your issue remains unresolved or you’d rather address it differently, please fill out this Complaint and Feedback Form.

The Constructor University Complaint and Feedback system offers the opportunity to formalize the complaint and/or feedback in order to address critical issues in study programs as well as other areas at an early stage.

Please note that remaining anonymous may result in your feedback being addressed in a less effective manner and that a follow-up will be more challenging. Any and all information you can and/or are willing to provide can help legitimize your report. Feedback of a disrespectful nature will not be pursued and will be disregarded.

For reports of harassment, sexual harassment, and other non-academic disciplinary violations please use the Disciplinary Board Complaints Form. Reports of this nature are handled by a carefully selected small group of staff members with the necessary position in the university and professional experience and do not get discussed beyond a need to know basis, thus ensuring our commitment to confidentiality.

How Complaints and Feedback are handled:

Depending on the complexity and nature of the feedback the cycle may need 2 to 6 weeks to be completed

For further information please contact the Student Service Center at studentservice@constructor.university

Feedback Life Cycle: